At Texas Independent Insurance, our team members contribute their experiences and expertise to the company, enabling us to provide you with not only quality customer service, but extensive knowledge relating to insurance. Get to know a little bit more about our team members below:
Commercial Lines Manager
Mary has been with the agency since 2006 and has approximately 30 years of service in the insurance industry. Prior to working for Texas Independent Insurance, Mary has worked for both captive agents as well as other Independent Agents representing many top carriers. Mary spent 10 years of her insurance career as a claims adjuster working for a third party administrator handling commercial liability claims while representing several nationwide accounts.
Mary is responsible for re-marketing all personal and commercial lines renewals within the Agency. She works hard to ensure each client has the best coverage at the best possible price each and every renewal. Mary also helps with new business quoting, policy issuance, and invoicing.
Mary and her husband Joe have three children: a son who is currently serving in the Marines, a daughter who is finishing up her business degree, and a younger child who plays baseball. Mary has volunteered time with Allen Community Outreach, worked with the youth at her church and served in the Family Sciences Association at Texas Woman’s University. In her spare time, Mary loves to cook and spend time with her friends and family.
Traci moved to Allen in August 2012 from North Missouri. She joined our team in October 2013 with an extensive background in customer service and accounting. Traci has quickly and successfully transitioned into the insurance business where she takes great care of our Customers as well as the day to day operations of the agency.
Traci is responsible for all aspects of Customer Service including policy changes, mortgage company requests, and claims administration. Traci also does most of the invoicing, accounting, and bookkeeping for the Agency.
Her husband, Terry, is attending Dallas Theological Seminary for a Masters in Theology. They have 2 teenage boys, Lathan and Kyle. She and her husband (former foster parents themselves) are board members for a Group Foster Home in Missouri. She loves spending time with her family, watching her sons in their activities, and volunteering at Emily’s Place in Plano which seeks to break the cycle of domestic violence for women and their children. She is a member of Cottonwood Creek Baptist Church in Allen.
Personal Lines Manager
Micah joined the Texas Independent Insurance team in March of 2018. He earned his bachelor’s degree from the University of North Texas. Prior to joining Texas Independent Insurance, Micah had extensive experience in the insurance industry with over 10 years in agency management. Micah is the Personal Lines Manger and is responsible for meeting the needs of all our personal lines clients, including reviewing and issuing new insurance policies as well as handling personal lines renewals to deliver on our renewal Rate Shop Guarantee. His passion for educating our clients about insurance, has served well in helping them meet their insurance needs. When he is not helping his clients, Micah is accompanied by his Old English Sheepdog, Hercules, and enjoys many activities such as rock climbing, swimming, and hiking with his dog. Micah also donates his time to the disabled by reading and recording textbooks for the sight impaired through a volunteer program at his alma mater, UNT.
Customer Service Specialist
Renee loves helping people! She does this by helping clients resolve insurance issues, helping coworkers become more empowered through knowledge and training, and by implementing processes that improve the company. She’s done this for over 30 years in various roles: programmer, trainer, project manager, office manager, and now as a Customer Service Specialist at Texas Independent Insurance.
In her current role, Renee enjoys helping clients by answering questions about their policies and educating them on various aspects of the insurance. She’s responsible for navigating through various underwriting requirements, processing essential tasks and requests for personal lines clients, and delivering important insurance documents to banks, insurance carriers, and clients.
She is originally from California but found her true “home” in Plano, Texas over 25 years ago. She is married to her best friend and favorite person on the planet! They have two grown children and 3 large dogs. They love traveling, camping and dancing. But their true passion is studying and teaching the Bible! For decades, her personal mission has been to teach young women the many benefits of applying the superior wisdom of the Bible in their modern lives. She is also currently learning a foreign language and culture in order to share the Bible’s message with the Persian community. She has attended the local Kingdom Hall congregation in Plano, Texas for over 25 years.
Commercial Account Specialist
Hannah joined Texas Independent Insurance in September of 2019 and quickly found her niche in the insurance world. She is currently studying to become a licensed agent within the office and Lord-willing, she will be licensed by Summer 2020. Hannah is responsible for servicing the accounts of both Rental Dwelling Insurance and our commercial clients. She always goes the extra mile to help our clients and her fellow team members.
Hannah went to Sam Houston State University in Huntsville, TX where she studied Business. She absolutely adores her family and spends most of her free time playing Legos with her son, Grayson, but you will more than likely find her in the gym when she isn’t with her family. Hannah is a people person and loves to celebrate her friends and family.